network issue in Denham Green UB9, lost of signal since 12/07

[pandalorian]

I have lost the internet connection since noon the 12th, reported to fault to BT, may I get an update on the progress please. Thank you.

[licquorice]

This is a customer to customer self help forum.

You reported the fault on a Saturday, there won't be any progress until at least tomorrow at the earliest.

[pandalorian]

ah I see, thank you for the reply!

[Aussiebird]

I live in Denham Green UB9 and network has been down for days.  We have no idea why? Cant get through to BT. Are you still having the issue? 

[Katie_B]

Hello @Aussiebird. 

Thanks for coming here. 

What happens when you try to call our customer care team?

Have you been able to report a fault by visiting this page?

Katie

[pandalorian]

This has been fixed I believe at least I have been reconnected since Thursday 17th late afternoon. 

[pandalorian]

Spoke to soon, I’ve just lost the connection again… didn’t even last a day.

[Aussiebird]

Ouch that must have hurt!

[Aussiebird]

I couldn't get through, hence the reason I am here.
Others in our Retirement village who did get theough after trying fir hours, were told it would be be fixed at a certain time, and that just never happened.

[pandalorian]

This is some serious issue... on Monday I managed to eport the fault to a BT Guide via using the 'Message Us' option, also filed a complain,

https://www.bt.com/help/contact-bt/technical-support/broadband

I will try again tomorrow.