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stuck on 40-10 profile

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we recently changed from Plusnet business to Bt Business, we are on the Fibre 76 Essential + Digital Line package. we have been told our estimated line speed should be download 61-73 and upload 17-18. When the engineer ( not BT ) came to install it he told us we were on a 40-10 profile. I have spent  hours on online chat trying to get to someone who can help , is there anyone on here who could help?  I see previous posts about this ask for a pic of the hub technical info I have attached this if it could help us.  Many Thankshub technical info clean.jpg

 

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Re: stuck on 40-10 profile

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as a business user you need to post here  https://business.forums.bt.com/

this is a residential forum



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