Hello gang
Bought a 4G hub from EE a couple of weeks' back as a stopgap while waiting for fibre to be installed. Been using it with an EE SIM but am rapidly running down credit and need to switch to unlimited data on another provider.
New (other provider) SIM card arrived today and I've just tried it with the hub to receive a message that the SIM is locked and I need to enter a code. I've tried the new SIM in my phone and it isn't locked. I've also tried a known working SIM in the hub and had the same message.
When I bought the hub I was assured it was unlocked - and according to the BT site, all or their devices since late 2021 are unlocked (although I'm not sure whether that just applies to phones and tablets). Something's not right - I'm guessing either the unlocked statements wasn't true or the use of the EE SIM out of the box has caused it to lock up - or these devices have a default SIM pin that I can't find anywhere.
Anyone come across this before, know what pin the device requires or know who I need to approach for help? It's clearly not the new provider but I can't work out whether it's EE or BT I need to talk to about the SIM pin.
Hope that all makes sense - and thanks in advance.
Neil
