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Marnhullman
Aspiring Contributor

on ‎09-02-2022 16h13

742 Views
Message 1 of 2

BT Mobile - all calls diverting to 1571 text

I am currently abroad and all calls to my BT mobile are being forwarded and I receive a 1571 text saying 'You missed a call...'  How can I disable this feature, while I am abroad, so that I receive phone calls?

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NeilO
Moderator-Retired

on ‎10-02-2022 16h35

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Message 2 of 2

Re: BT Mobile - all calls diverting to 1571 text

Hi @Marnhullman welcome to the community and thanks for posting, do you have a spend cap set on your BT mobile account you can check by logging into this link with your BT ID details?

If you're outside the EU then there would be a charge for answering calls so a spend cap may be stopping the call from getting through.

Thanks

Neil

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