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Message 1 of 5

BT Mobile customer deployed to Europe with British Army

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So I am going to be deployed to Europe and I am a BT Mobile sim only customer. Do BT mobile or EE allow you to use in Europe for 18 months I know O2 will allow you and use 25GB of data each month. 

thanks

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Message 2 of 5

Re: BT Mobile customer deployed to Europe with British Army

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Look at Fair Use Policy at bottom of page 143 of this:

https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf#page143

In any 4 month period you have to spend at least 2 months in the UK or use the majority of your allowance in the UK to be judged to have a ‘stable link’ with the UK.

If you breach these after 4 months BT will contact you for your excuse and if not valid they will surcharge you.

So no - Roam from home is no good for an 18 month deployment. You’ll need to sign up for a local SIM or eSIM in the country you are going to.

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Anonymous
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Message 3 of 5

Re: BT Mobile customer deployed to Europe with British Army

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Is it safe to assume that if you’re being deployed somewhere you’re in the military?

It has been mentioned on the EE forum before below. Not sure what reasonable is to BT but you’d hope/ assume rules won’t differ too much across the two as they’re the same company. 


https://community.ee.co.uk/t5/Mobile-Services/armed-forces-deployment/td-p/1054746

 

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Message 4 of 5

Re: BT Mobile customer deployed to Europe with British Army

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Thanks all but I think the best is to move to O2 as i am military being deployed to Europe I can use it up to 25GB per month without penalty for military deployed to Europe. 

Thanks 

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Anonymous
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Message 5 of 5

Re: BT Mobile customer deployed to Europe with British Army

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O2 also have a fair usage policy, which states:

What are our Fair Usage Limits?

Permanent Roaming

Using our services in our Europe Zone for more than 63 days in any four-month period is what we consider to be unfair use. If you do this we’ll send you a fair usage notification by text. If you continue to use these services after we’ve notified you, we’ll apply surcharges for further usage that we recognise as overage.

These surcharges are £3.50 per GB for data, 3.3p per minute for calls and 1p per text. The surcharges will appear on your next month’s bill. We’ll stop applying surcharges to your European Zone usage once the majority of your usage over the previous four months has been in the UK.

before you jump to them have a look at it here: https://www.o2.co.uk/roamfairuse

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