BT data roaming in Spain

[Gavinhep]

I’m unable to use my BT mobile in Spain. Data roaming is switched on, network selection set to automatic and reset network connection. All have had no effect. Any ideas?

[imjolly · Accepted solution]

have you set you international spend limit to greater then £0 say £5

[ctrlz]

Have you checked the option to use your phone abroad is also enabled on MyBT? 
If so try a manual network search on your phone. Movistar is a partner network and usually the one you’d automatically connect to.

[Gavinhep]

Thanks, that solution worked.  I went on myBT  via the web and onto advanced settings and set limit. I then got onto Movistar

[Al1]

Unfortunately it didn't work for me. I had the spend cap set to £0. MyBT app took me to my BT account in the BT website and I changed the spend cap to £5 and the roaming cap to £2.50. I have already waited over 30 minutes (7 hours) for the settings change to become active but nothing has changed so far 😔 Any other ideas? I have never had this problem in the past 15 years, last time last Christmas. I changed my phone device last March, but I can't understand why that might be the cause of the issue. Thanks.

[NigelB72]

@Al1 have you enabled Roaming in the phone settings?