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Message 1 of 4

BT mobile Network not connected in Rome like home country

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I'm in Greece just now and my BT Mobile network won't connect. Have checked Roaming is set to On on my device, restarted the phone as well. 

I had the same problem a few months ago when I was in Switzerland. 

I can get data through WiFi but unable to receive normal calls and SMS due to no mobile network for my phone number. 

Any help appreciated. 

 

 

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Message 2 of 4

Re: BT mobile Network not connected in Rome like home country

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You need to enable roaming on your account via MyBT and set a minimum extra spend, £10 normally covers it. 

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Message 3 of 4

Re: BT mobile Network not connected in Rome like home country

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Thanks. Tried to check mybt settings at www.bt.com/mymobile as this is the link shared on most help and support pages. But that takes me to a 500 error page. 

Any particular place in MyBt app where I can enable roaming a I can't find the setting ?

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Message 4 of 4

Re: BT mobile Network not connected in Rome like home country

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should login to MYBT then select my products then mobile and you should be able to check/make changes there



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