BT won’t remove an add on

[St9]

Hi,

Please help as I am exhausted trying to resolve this with BT.

I added on 500mb of data several months ago when my child went over their limit and wanted it for that month only.

I called back to cancel it before the end of the month as advised by BT.

I still get charged for it every month despite calling and telling BT every month.

Has anyone had any experience of this and able to advise how to resolve it? 
#NEVER GET AN ADD ON!

Thanks

[PaddyB]

Hi @St9,

Thank you for posting. I'm sorry if you've been incorrectly charged for the data add on and I'm sorry this wasn't corrected when you called. If you send me your details, I'll get that corrected.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy