BT won’t remove an add on

[admck]

I decided to get a mobile data add on for one month when on holiday in Italy. I intended to keep this just for one month. It’s now coming up for 3 months as BT have told me I can’t remove it. I tried to remove online but this was impossible. I phoned up and was informed that the only way to remove it was to take out a new contract with EE. This is insane!

BT need to sort this out quickly or they will continue to lose good customers. 

[Katie_B]

Hello @admck. 

Thanks for coming here. 

What add-on did you purchase?

Katie

[admck]

I added an additional 10GB of data which I have now had to pay for 3 months. I intended to add it for one month while on holiday.

[Katie_B]

Hi @admck. 

I have checked the add-on and can confirm you should be able to remove the add-on. 

If you are still unable to do this online, please give us another call. 

Katie