- « Previous
-
- 1
- 2
- Next »
admck
Aspiring Contributor
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT won’t remove an add on
I decided to get a mobile data add on for one month when on holiday in Italy. I intended to keep this just for one month. It’s now coming up for 3 months as BT have told me I can’t remove it. I tried to remove online but this was impossible. I phoned up and was informed that the only way to remove it was to take out a new contract with EE. This is insane!
BT need to sort this out quickly or they will continue to lose good customers.
0
Ratings
Katie_B
Moderator
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT won’t remove an add on
0
Ratings
admck
Aspiring Contributor
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT won’t remove an add on
I added an additional 10GB of data which I have now had to pay for 3 months. I intended to add it for one month while on holiday.
0
Ratings
Katie_B
Moderator
- Mark as New
- Bookmark
- Subscribe
- Subscribe to this message's RSS Feed
- Highlight this Message
- Report Inappropriate Content
Re: BT won’t remove an add on
Hi @admck.
I have checked the add-on and can confirm you should be able to remove the add-on.
If you are still unable to do this online, please give us another call.
Katie
0
Ratings
- « Previous
-
- 1
- 2
- Next »