Thanks for your replies. I was able to lock on to Movistar but only after incurring costs and so there is a customer service issue here for BT to take on board and resolve for future reference.
The person I spoke to was simply not knowledgeable to deal with my concern. As it turned out I was not being charged for the 150 call but had I been aware of that at the time we could have spent a bit more time getting to the bottom of the reason I was incurring unexpected data charges and to find a solution, instead of which because she confusingly gave the impression that I would be charged for the call if I was not connected to wifi I felt the need to cut the call short to avoid even more charges.
Secondly by indicating that I would only get free roaming if I had Halo 3 broadband completely confused the matter when I was receiving texts from BT stating that I was able to use my home data plan. This was a sim package matter and broadband package had absolutely nothing to do with it.
The fact that I was in Spain picking up telecom from across the straits in Morocco is not an issue that can be blamed on BT. But since this must be a known issue to BT then a Customer Service Advisor, who deals with roaming matters, adding confusion to the issue can be blamed on BT.
A proper response might have been firstly to give assurance that this call is not incurring further charges. Secondly to correctly identify that the source of the incurred roaming charge as being from Moroccan Telecom. Thirdly to offer advice on how to prevent that happening further. Instead I spent the next two days having to go looking for free wifi here and there every time I needed to use data instead of using the 6gb of data I had already paid for.
Not great service BT.
