Can’t access bt app

[Kayl123]

I can’t get into my bt app it has an old contact number so can’t receive a code to get onto it how do I change this ? Can anyone help

[Christopher_G]

Hi @Kayl123 

Welcome to the community.

If you're not able to get access to the app by following the 'forgotten password' process, I recommend speaking to our customer support team, so they can look into updating your details and help you get signed in.

Chris

[Kayl123]

It’s not the password it’s the phone number 

[Christopher_G]

Understood, @Kayl123 

I think the best course of action is to speak with our customer support team, so they can check and update your contact information. Hopefully, they can help you get access.

Let us know what happens please.

Chris