Neither the BT.com website or the My BT app is able to show the current usage for my landline or our mobile phones.
When I login into BT.com:
If I open the My BT App:
Is anyone else having the same problems?
Solved! Go to Solution.
Hi @dave-user welcome back to the community and thanks for posting, I'm sorry to see you're experiencing issues with your MyBT account. I'm not aware of any known problems at the moment and I just checked my own usage in MyBT without any issues.
I'll send you a private message to get in touch with your details as we'll need to ask our BT.com faults team to take a look at that for you.
Thanks
Neil
Hi @dave-user
Thank you for your recent private message.
I am pleased I could help you get this issue resolved. If you need help or have a question about your BT services in future feel free to come back on here as you're more than welcome 🙂
All the best.
Robbie