Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gbrowne
Aspiring Contributor

on ‎26-09-2023 10h50

896 Views
Message 1 of 4

Charged for out of plan roaming data in France - what about "roam like home" ?

My most recent bill shows a £9.59 additional charge for 819k of roaming data while we were on a recent trip to France.  Before we went away, I checked the BT website...

"Roam Like Home is available to all BT Mobile customers at no extra cost. It lets you to use your minutes, texts and data allowances within our Roam Like Home zones without paying extra roaming charges."

I should not have been charged as neither of us exceeded our 3Gb monthly data limit.  How do I get a refund for this mistake please ?

GB

0 Ratings
Reply
3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage

‎26-09-2023 12h20 - edited ‎26-09-2023 12h28

877 Views
Message 2 of 4

Re: Charged for out of plan roaming data in France - what about "roam like home" ?

you need to phone CS 03301234150 and see why you were charged

is it possible you have moved to EE as roaming is not free with EE?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
garybs29
Recognised Expert

on ‎26-09-2023 12h28

870 Views
Message 3 of 4

Re: Charged for out of plan roaming data in France - what about "roam like home" ?

Does it show anything beside the extra charges for a country or anything? Out of interest did you get the ferry across as it could be it connected to the maritime network on the crossing which is chargeable

0 Ratings
Reply
ChrisMax
Beginner

‎09-10-2023 15h31 - edited ‎09-10-2023 16h26

792 Views
Message 4 of 4

Re: Charged for out of plan roaming data in France - what about "roam like home" ?

Curious to hear the outcome for you with this issue, as we just experienced a similar thing. Data was being used in France, yet we have been charged for Roaming excluding the Europe Zone (in 'Zone 7') and the charges are astronomical.

0 Ratings
Reply