EE PAYG Sims

[Anonymous]

I was offered a deal on 4 EE sims while sorting my TV contract out which I accepted on the basis what I was told was true (not always the case with BT sales sadly).

The sims have arrived, but I have received nothing else in terms of a confirmation of what was agreed. No emails from BT or EE (which I was told I would) and nothing shows in my product/order pages in MyBT.

Is it fair to assume that if I don't activate the sims, nothing will happen? Without any written confirmation from BT or EE to the deal on the phone, I'm not inclined to follow through and have since found a cheaper deal I think I prefer anyway.

If anyone is interested, I was told all BT broadband customers get double data on EE sims now, not just those with Halo (which I don't have), but that is not confirmed anywhere I can see, hence my doubts.

[-Richie-]

Do have an EE account ? any new mobile orders would be on the EE side and not visible via MyBT.

Sims are sent out activated, this changed a couple of years back.

The double data is news to me, you get 10% off and Halo get double data but I could be wrong.

My advice is ring EE, the sims will have the numbers assigned to them printed on the packaging, if you no longer want them anymore, cancel them.

[Anonymous]

I don’t have an EE account and bought through BT.

I was told I would get full instructions sent via email which I haven’t and the EE packaging isn’t helpful either. I’ll see if I can find a number on there.

[-Richie-]

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@Anonymouswrote:

I don’t have an EE account and bought through BT.

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You do if you ordered mobile products, new orders raised by BT are on the EE side of the business.

[Anonymous · Accepted solution]

Spoke to EE, they have sent me down the "channel returns" route, which is 0800 079 0103.

I have been cut off twice so gave up. Following a chat on socials, I have completed the form l was directed to here and await a response.

Thanks for sharing your knowledge @-Richie-, still quite a lot of work needs to be done on the self-serve materials at this stage sadly. BT isn't even referenced as a partner in the EE flow.

[-Richie-]

Glad you're sorted at least 👍

From https://www.bt.com/products/mobile/ it has :

I believe the 26th October was when BT stopped offering new mobile sim plans to customers, handsets have been like that for a while now.

[Anonymous]

Yes, I know, sorry I meant the Help > Contact BT flow.

If you select Help > Contact BT > Orders and upgrades > Existing customer > Mobile is when it hits removed pages and gives you a 404 error.