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Message 1 of 7

How to chat with Help desk ?

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How do I chat with BT helpdesk / customer support ? I am abroad and have “no service”, therefore unable to call BT. There is no chat option in their “Contact us” page, and no email address for help either. Thanks

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Message 2 of 7

Re: How to chat with Help desk ?

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@Jubru 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Find a public call box.

From outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

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Message 3 of 7

Re: How to chat with Help desk ?

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If it is a BT Mobile phone that you have "no service" with check that you have read over the following link

How do I use BT Mobile abroad? | BT Help

Did you activate the ability to use abroad in MYBT ? You also need to ensure your spend limit for abroad is greater than £0 so make it at least £5.

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Message 4 of 7

Re: How to chat with Help desk ?

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All my settings are correct: Calls to international numbers is ON, Using your phone abroad is ON, monthly spend cap is £ 10 and data roaming cap is £ 5 (although in my view, both caps could be set to zero as I am in a country covered by the plan)

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Message 5 of 7

Re: How to chat with Help desk ?

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You can set both caps to zero if you want but you will find it won't work.

You have not said which country you are presently in so it is not possible to suggest which phone service operator you should be connecting to but have you tried setting the phone service operator manually.

 

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Message 6 of 7

Re: How to chat with Help desk ?

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Not sure if it helps, as you want mobile, but the last time I “chatted” about the broadband it was:

https://www.bt.com/help/contact-bt/technical-support/broadband

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Message 7 of 7

Re: How to chat with Help desk ?

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Thank you. I just tried that  and spent 1 hour chatting to the broadband team, they wanted to help but couldn’t figure out what the problem was. In the end, I managed to fix it myself: on the phone, I changed the settings under Mobile Data/Network Selection, switched off « Automatic » and selected a network provider manually. Thank you everyone for your suggestions. PROBLEM SOLVED

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