So my phone was taken from me at knife point in Asia. The most valuable thing would be taking the SIM card and using it in another phone as I logged into my laptop and blocked the phone. But despite having my account details, etc. etc. there is no way of actually blocking the SIM and IMEI without phoning BT in the UK.
Really, BT didn't think about the use case of phone stolen and no phone to call on. What a joke. They're just not setup for international travellers. They have no chat, no email address, nothing.
They've gone from being a premium service company to giffgaff with only a community support service.
On my return, I will migrate. They have no idea, my advice to the community is don't use BT if you travel aboard, they only have UK numbers if you need help. I tried ordering a new SIM because lost of stolen it says please call.#
The only thing I was able to do was reduce my spending to 0 and block international usage, but really I want to block the IMEI as well.
A terrible experiene in a time of need
