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Message 41 of 57

Re: BT Mobile data usage

Excellent 

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Message 42 of 57

Re: BT Mobile data usage

I too have just had huge use reported these last 2 days. My phone (Samsung S21ultra) reports 600MB use (similar to my average) - but BT says 3000MB over last 2 days. Strange...

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Message 43 of 57

Re: BT Mobile data usage

Have you reported it? I would be interested to hear what they are telling everyone who has this issue. I would think that it is affecting far more users than have either reported it to BT or who have commented on the Community.

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Message 44 of 57

Re: BT Mobile data usage

Call BT up and ask what the data is being used for, my guess they'll say You Tube as that's what I've been told 3 times and virtually everyone on this thread has been told the same.

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Message 45 of 57

Re: BT Mobile data usage

I'm inclined to agree. I've been told the 3 times its occurred that its You Tube, even though the last occasion on 1st/2nd August, my You Tube had been disabled 2 months before, so work that one out.

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Message 46 of 57

Re: BT Mobile data usage

Just been told now that I have gone over my limit. I phoned BT 2 hours ago and also switched data off on my phone. Still managed to "use" data somehow  according to BT. Huge (for me) data use since my Samsung S21ultra got a software update 2 days ago (over home wifi). Worrying...

 

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Message 47 of 57

Re: BT Mobile data usage

Scary 

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Message 48 of 57

Re: BT Mobile data usage

Did they claim the usage was You Tube or something else, how did they explain that data usage continued to rise when you either had it off or turned it off when you received the SMS.

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Message 49 of 57

Re: BT Mobile data usage

Very!!

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Message 50 of 57

Re: BT Mobile data usage

This morning I received a text message and an email to say that I have "now used all the data included in this month's plan allowance." When I check the usage online at my.bt.com it says that I've used about 3/4 of my plan allowance! Someone's telling fibs.