Well I would have thought the help desk would have been a bit more knowledgeable they thought I was on a ship and couldn't explain it, just wanted to put me on EE at twice the price said well you won't pay roaming on holiday in Sheringham next year, and put me on EE internet for twice the price.
So I will just change provider when I get home for half the price.
Forgot to mention have a friend with us on Vodafone no problems
BT have sorted now returned the chargers they didn't understand how it happened