Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
stevebrass
Recognised Expert

on ‎28-07-2022 18h46

791 Views
Message 11 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

On you iPhone under settings, against Wi-Fi what does it say you are connected to? If it is BT Wi-Fi you need to select Wi-Fi and look for the SSID (name) that your home hub broadcasts on. That is the one to connect. Details will be on the hub somewhere. 

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
Lizzygege
Aspiring Contributor

on ‎28-07-2022 22h57

773 Views
Message 12 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

Yes it is connecting direct to my WiFi hub and not just “BT WiFi” & despite resetting router it still only a problem on iPhone.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage

on ‎29-07-2022 9h13

756 Views
Message 13 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

your iphone should be connecting to BTWIFI-X which is also broadcast by your hub



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
stevebrass
Recognised Expert

on ‎29-07-2022 9h35

747 Views
Message 14 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
stevebrass
Recognised Expert

on ‎29-07-2022 9h36

746 Views
Message 15 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

@Lizzygegewrote:

Yes it is connecting direct to my WiFi hub and not just “BT WiFi” & despite resetting router it still only a problem on iPhone.

what model iPhone and which version of iOS please. 

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage

on ‎29-07-2022 10h06

734 Views
Message 16 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

@stevebrass wrote:
Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.

have you never looked at the wifi options being broadcast by your hub  BTWIFI -X has been available for years and intended for iphone users



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
stevebrass
Recognised Expert

on ‎29-07-2022 10h17

732 Views
Message 17 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

@imjollywrote:
@stevebrasswrote:
Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.

have you never looked at the wifi options being broadcast by your hub  BTWIFI -X has been available for years and intended for iphone users

Thanks - I never knew that! I don't currently use a BT hub, but when I did I connected all my devices to the Hub SSID. I thought (wrongly then) that BT Wifi x was for connecting to BT hot spots.

You live and learn eh?

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted solution’
0 Ratings
Reply
Lizzygege
Aspiring Contributor

on ‎29-07-2022 17h55

699 Views
Message 18 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

iPhone 6s & iOS 15.5

0 Ratings
Reply
Lizzygege
Aspiring Contributor

on ‎29-07-2022 17h58

694 Views
Message 19 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

What would my username & password be on BT WiFi x?
0 Ratings
Reply
spile
Expert

on ‎30-07-2022 7h24

670 Views
Message 20 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

I have a Smarthub and occasionally my Android phone connects to the BT Wi-Fi ssid rather than my own ssid resulting in similar problems to you.

The BT router provides two wireless ssids. The generic BTWifi is for other BT customers to get a free Wi-Fi ride. You might want to use the facility when you are away from home but you don’t want to be using it when you are at home.

You want to be connecting to the ssid that is written on the back of the hub when you are at home. 

0 Ratings
Reply