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stevebrass
Recognised Expert

on ‎28-07-2022 18h46

1,430 Views
Message 11 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

On you iPhone under settings, against Wi-Fi what does it say you are connected to? If it is BT Wi-Fi you need to select Wi-Fi and look for the SSID (name) that your home hub broadcasts on. That is the one to connect. Details will be on the hub somewhere. 

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Lizzygege
Aspiring Contributor

on ‎28-07-2022 22h57

1,412 Views
Message 12 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

Yes it is connecting direct to my WiFi hub and not just “BT WiFi” & despite resetting router it still only a problem on iPhone.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎29-07-2022 9h13

1,395 Views
Message 13 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

your iphone should be connecting to BTWIFI-X which is also broadcast by your hub



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stevebrass
Recognised Expert

on ‎29-07-2022 9h35

1,386 Views
Message 14 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.
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stevebrass
Recognised Expert

on ‎29-07-2022 9h36

1,385 Views
Message 15 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

@Lizzygegewrote:

Yes it is connecting direct to my WiFi hub and not just “BT WiFi” & despite resetting router it still only a problem on iPhone.

what model iPhone and which version of iOS please. 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎29-07-2022 10h06

1,373 Views
Message 16 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

@stevebrass wrote:
Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.

have you never looked at the wifi options being broadcast by your hub  BTWIFI -X has been available for years and intended for iphone users



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stevebrass
Recognised Expert

on ‎29-07-2022 10h17

1,371 Views
Message 17 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

@imjollywrote:
@stevebrasswrote:
Should be connecting to BT Wi-Fi x? Sorry you’ve lost me there.

have you never looked at the wifi options being broadcast by your hub  BTWIFI -X has been available for years and intended for iphone users

Thanks - I never knew that! I don't currently use a BT hub, but when I did I connected all my devices to the Hub SSID. I thought (wrongly then) that BT Wifi x was for connecting to BT hot spots.

You live and learn eh?

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Lizzygege
Aspiring Contributor

on ‎29-07-2022 17h55

1,338 Views
Message 18 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

iPhone 6s & iOS 15.5

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Lizzygege
Aspiring Contributor

on ‎29-07-2022 17h58

1,333 Views
Message 19 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

What would my username & password be on BT WiFi x?
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spile
Expert

on ‎30-07-2022 7h24

1,309 Views
Message 20 of 20

Re: Mobile states connected to WiFi but many pages won’t loading

I have a Smarthub and occasionally my Android phone connects to the BT Wi-Fi ssid rather than my own ssid resulting in similar problems to you.

The BT router provides two wireless ssids. The generic BTWifi is for other BT customers to get a free Wi-Fi ride. You might want to use the facility when you are away from home but you don’t want to be using it when you are at home.

You want to be connecting to the ssid that is written on the back of the hub when you are at home. 

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