cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
949 Views
Message 1 of 7

Moving my mobile sim only to EE

Go to solution

Hi 

I would like someone at BT customer service to listen to the recording of the phone call between myself and the BT customer service agent when I placed my order to move over to EE 

Is there someone who could help me on here?

 

 

 

 

 

0 Ratings
Reply
6 REPLIES 6
902 Views
Message 2 of 7

Re: Moving my mobile sim only to EE

Go to solution

HI @Billyliar and welcome to our community.

I'm sorry you've had cause to complain. Can you give me more detail on what the issue is?

Cheers

David

0 Ratings
Reply
890 Views
Message 3 of 7

Re: Moving my mobile sim only to EE

Go to solution

Hi David 

I moved two BT mobile sim only numbers to EE and was told that I get a free period of the BT sport app but when I called customer services they said they would listen to the phone call and get back to me but yesterday I hit a brick wall with my first call being dropped and my second call being told that they can not get my account details up 

I am told that it is easy to listen to the recordings so I don't understand why BT seem to be making this so difficult?

 

 

 

 

0 Ratings
Reply
862 Views
Message 4 of 7

Re: Moving my mobile sim only to EE

Go to solution

Thanks for getting back @Billyliar .

I'll be happy to take a look at this for you. I've dropped you a message so check your inbox and send me over the details.

Cheers

David

831 Views
Message 5 of 7

Re: Moving my mobile sim only to EE

Go to solution

Hi David 

Thank you for your help in getting my complaint resolved

 

 

817 Views
Message 6 of 7

Re: Moving my mobile sim only to EE

Go to solution

It was a pleasure speaking with you today @Billyliar

I'll give you a shout on Monday as agreed and we'll tidy everything else up then 🙂

All the best,

Robbie

810 Views
Message 7 of 7

Re: Moving my mobile sim only to EE

Go to solution

Thank you Robbie