No Data Connection, Shows Full Bars

[Katie_B]

Hello, 

Do you have connection this morning?

If not, please try switching aeroplane mode off and on. 

Katie

[Rachel24]

As mentioned previously, mobile data reappeared yesterday evening.

A post-mortem of the incident from BT is due.

[Brislad]

Yep, my son's connection has been up and down for a few days, now it's lost all data and SMS.  

If BT know this is a problem, and it's been ongoing since the 20th November can't they offer E-sims to those that are impacted?

[Peter_W]

Good morning @Brislad, if your son is still struggling at the moment I definitely want to make sure we get this checked out. 

Have you had a chance to take a look at the status of the network in your area to see if there's anything local going on that could be causing this?

The page above will link you to the checker with EE, which will give an estimate of general coverage along with details of any potential outages.

Peter