No service on mobile

[Amanda123]

Yesterday my mobile decided to show the no service message, is there an email address for bt so I can talk to someone I don't have access to another phone as my home phones are now these new digital ones and they're not working either, all they're doing is synchronizing or switching themselves on and off. I'm housebound so having working phones and working internet are lifelines to me.

Thanks

[DavidM]

Hi @Amanda123 and welcome.

I'm sorry you're having problems with your mobile and connections. can you take a look at BT Service Status | Check Broadband, Landline and TV | BT Help and let me know if there are any issues in your area?

Cheers

David

[Amanda123]

Hi David

Just done that, it says there's no known issues in the area.

Amanda

[rbz5416]

Sounds like the common battery problem with the phones. If you have some regular alkaline AAAs you can use those to test & probably make a call, just don't put the phone on the charger with them installed. If that is the problem you can but replacement rechargeable cheaply from Amazon in their Basics range.

[rbz5416]

I don't think that BT link includes mobile, try the EE checker but make sure you click over to Check Status.

https://coverage.ee.co.uk/coverage/ee

[Amanda123]

No problems with the ee coverage either. It just suddenly happened yesterday after years of working perfectly

[rbz5416]

Do you have an old phone sitting in a draw you could use to test the SIM? If not can you call on a friend/neighbour/family member who may have one?

If the phone is "smart" & not ancient, it should be able to use WiFi Calling to make/receive calls through your Internet. That may help for now.

[Amanda123]

Sadly not unfortunately. I have tried connecting to the internet, it has let me log into my Wi-Fi for messenger and Google but for using my phone as a phone it won't let me. It's saying syncing sim contacts.

[rbz5416]

What phone is it?

[Amanda123]

Blackview A80, got it from Amazon a few years ago and it's been working perfectly until yesterday