cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
998 Views
Message 11 of 21

Re: No service on mobile

Go to solution

Assuming you are on Digital Voice, I suspect that your mobile is trying to use Wi-Fi calling and your hub is not playing nicely, hence you can use neither landline nor mobile.

Try switching your hub off and then try to make a call on your mobile (whilst the hub is still off), then turn your hub back on and try making another mobile call.

0 Ratings
Reply
984 Views
Message 12 of 21

Re: No service on mobile

Go to solution

Thank you. I switched both hub and mobile off. Mobile back on again, it's reset itself and I've been able to make a call. Hubs back on now and made another call. Just need batteries now to try and sort my home phones out. Thanks everyone xx

501 Views
Message 13 of 21

Re: No service on mobile

Go to solution

Same here in Leeds!

0 Ratings
Reply
495 Views
Message 14 of 21

Re: No service on mobile

Go to solution

Just curious, are you able to use mobile data? (I can make calls but can't use data/can't connect to anything.)

0 Ratings
Reply
458 Views
Message 15 of 21

Re: No service on mobile

Go to solution

Hi, yes, once I'd switched the mobile off and back on again it was working fine

0 Ratings
Reply
454 Views
Message 16 of 21

Re: No service on mobile

Go to solution

No only my sky wifi

0 Ratings
Reply
374 Views
Message 17 of 21

Re: No service on mobile

Go to solution

Hi @SPE 

Is it only within a specific area you're getting no service at all, or is the issue following you no matter the location?

What device are you using? 

Have you tried any steps suggested in the thread so far?

Linzi 😊 

0 Ratings
Reply
348 Views
Message 18 of 21

Re: No service on mobile

Go to solution

Hi, @Linzi_H , iPhone 15 and yeh the fault is constant no matter where I am, only started this morning 

Simon 

0 Ratings
Reply
313 Views
Message 19 of 21

Re: No service on mobile

Go to solution

Thanks for letting me know @SPE 

Can you try resetting the network settings on your iPhone if you haven't done this already? To do this go into Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 

You won't lose any personal data, but you'll need to provide your password next time you connect to WiFi.

Also, can you check your device is fully up to date please? Just head to Settings >  General > Software Update. If you have an update pending then complete that too.

Let me know how it goes.

Linzi 

256 Views
Message 20 of 21

Re: No service on mobile

Go to solution

Hi @Linzi_H 

I tried that this morning, however it has now started to work again?? So maybe just a gremlin 

Simon 

0 Ratings
Reply