Paid bill no mobile data access

[Tomkk311]

I have paid my late fee but no mobile data access 

[Alex_H]

Hi @Tomkk311,

Welcome to the EE Community

Is it only your mobile data that is restricted after paying your bill, or are calls and texts also not working? 

If there has been a restriction due to an overdue bill, it can take up to 24 hours to fully restore, but make sure you have restarted your phone as well, if you have not already done so after paying.

Alex

[Tomkk311]

No mobile data. No internet, phone calls or texts are working. I have restarted my phone multiple times 

[Christopher_G]

Hi @Tomkk311 

Did you pay the full outstanding balance? How did you make the payment?

Chris

[Tomkk311]

I have payed everything. On the My BT app it says I have nothing to pay. 

[Christopher_G · Accepted solution]

OK, thanks @Tomkk311 

Since it's been over 24 hours, I recommend speaking with our Customer Care team so they can check your account and manually lift any restrictions for you.

Chris