Phone stopped working on arrival in Italy

[mikeball57]

I arrived in Italy 3 days ago and have had “No Service” on my phone ever since.  Multiple calls to BT Mobile Tech Service have failed to yield a solution.  The only development has been that my phone number has been removed from the account (so unless anything changes it won’t even work when I get home !). BT give the distinct impression of not having a clue what has gone wrong.  Any similar experiences out there ? (My wife’s phone which is on the same account is working just fine)

[imjolly]

Have you set access to international calling and also set spend limit greater than £0 say £5 - check in MYBT

[Colin_London]

Is your phones network selection setting on Auto? Should be or else it will only ever connect to BT Mobile in the UK.

[m2018gc1]

Do you and your wife have the same phone ?

Android or Apple ?

Have you tried your SIM card in your wife's phone?