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Problems getting PACs for family mobile account

I can get a better data allocation for less money than I'm paying for my BT family mobile account.   I therefore want to switch the 4 SIMs.

I firstly tried to text PAC but got a message back saying that because other mobiles were on that account I had go to bt.com/mymobile.   I therefore did that and get a PIN sent to my phone but then an big red error message when I enter the PIN (and therefore no PAC).   I then tried going through the process on one of the other family phones and get a screen asking me if I want PACs for all the phones, which I do.   The result is the big red error message telling me there's been a problem.

Is this BT deliberately messing me about or is there some process that I'm missing?    If so does anyone know what that process is?

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