Problems getting PACs for family mobile account

[Snowman1950]

I can get a better data allocation for less money than I'm paying for my BT family mobile account.   I therefore want to switch the 4 SIMs.

I firstly tried to text PAC but got a message back saying that because other mobiles were on that account I had go to bt.com/mymobile.   I therefore did that and get a PIN sent to my phone but then an big red error message when I enter the PIN (and therefore no PAC).   I then tried going through the process on one of the other family phones and get a screen asking me if I want PACs for all the phones, which I do.   The result is the big red error message telling me there's been a problem.

Is this BT deliberately messing me about or is there some process that I'm missing?    If so does anyone know what that process is?

[Kimberlin]

As you've asked the question and no one has bothered to reply with an answer (I don't know the answer myself), I'd suggest you call BT Mobile and speak with them directly. That way, you can if you need to, cancel the family mobile account and go elsewhere.

Clearly there is a different process in place regarding PAC when it comes to the type of mobile package you have with BT because ordinarily requesting a PAC is a simple process.

[imjolly]

@Snowman1950 

according to ISPreview today BT Mobile are due to launch sim only packages on wednesday 20/5 so maybe see if new packages any good before moving?

[Roseywhu]

Hi, I had exactly the same identical  issue only last month so hope this is helpful. It was a move of 4 family sims from BT to EE. I don’t know if you are going to the same provider so the end process might be different for you if you are.

So, yes like yourself, I tried to get a PAC code on my BT account, the process appeared to be working when attempting for the first number until the screen froze . After a while I realised something was up and I logged out and back in to my account . Then to my surprise, I couldn’t see any of my phone numbers any more!!

I then tried to text to get my PAC code but got a message saying ‘As your mobile number is part of an account with several numbers, we can’t deal with this via text’ . I then called 03301234150 as advised on the text.

When I spoke to an operator, he also had issues. He got a PAC code for the first number but then he kept getting error messages when trying to do the others. I was put on hold.

Eventually he found a solution, and that was that he issued exactly the same PAC code to cover all four of my family SIMs.

The next step was a few days later when I had received the SIM cards from EE and wanted to complete the transfer..

I phoned to use the same PAC code that I was given for all four numbers. Initially it was questioned why I had this, but thankfully the number was recognised. However, there was still some issue in being able to finalise the transfer.

In the end, the operator said he would have to send a separate email to the porting team for each number and I stayed on the phone while he very carefully typed out the phone number change for each SIM with the PAC code and sent the emails one by one. He said it might take 72 hours to be actioned.

I did however get a message next morning to say the switch had been completed and yes, all was well!

So it wasn’t easy by any means but that was the journey! If you are going to EE, then it might be a similar path, maybe needing one PAC to cover all four numbers, otherwise not sure what the process might be if you are going elsewhere