Remove app/site from adult content filter

[deKay]

We’ve discovered today that if a BT Mobile account has the parental controls set to either strict or moderate (I.e. anything but “off”), the Signal app won’t work. Until a few weeks ago, it did.

Can confirm it’s definitely BT blocking it as it works on the same device if the filter is off or wifi is used.

How do I go about requesting this is removed? Is there a way to add exceptions?

[NeilO · Accepted solution]

Hi @deKay 

If you don't think a site or app should be blocked, you can let us know by emailing categorisation@bt.com

Thanks
Neil