Unable to make changes to mobile account

[mr_welch]

when I log into My BT I am not able to make any changes to mine or my other family SIM cards.   settings are locked and says:

We're just updating your account

If you want to make any changes, please wait 30 minutes and try again.

It's been like this for months.

I have tried contacting BT's customer support twice but they have no idea what the problem is so not sure where to turn next ! 

any ideas?

[Michael_D]

Hi @mr_welch 

Welcome to the community.

I understand your frustration at not being able to manage your account as expected.

Do you find the same thing happens on both the My BT app and the website?

When you have spoken with our customer support guides, have they opened a fault ticket?

Michael