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Unable to make changes to mobile account

when I log into My BT I am not able to make any changes to mine or my other family SIM cards.   settings are locked and says:

We're just updating your account

If you want to make any changes, please wait 30 minutes and try again.

It's been like this for months.

I have tried contacting BT's customer support twice but they have no idea what the problem is so not sure where to turn next ! 

any ideas?

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