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Hey guys, u added an iPhone 11 to my broadband package, it still says pending but says delivered..... I'm so confused as I can't call as I need a new phone hence the order.

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So I ordered an iPhone 11 and its gone past the delivery date, still nothing but yet says its been delivered, but also still says pending.....I'm confused as to what do to as I don't have a phone yet so am unable to actually call bt! Does anyone have an email I can fix this with

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