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Lacemaker
Beginner

on ‎02-12-2022 21h19

1,254 Views
Message 1 of 7

Using a BT sim in the Canary Islands

I am currently in The canaries. I have tried to use my iphone but it won’t work. I have a Sim only plan. I have enabled mobile data and then data roaming but I cannot get a signal anywhere. Being older I presume I am doing something simple wrong but would appreciate some advice. I have an iPhone 11 if that makes a difference?

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6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage

on ‎02-12-2022 21h24

1,251 Views
Message 2 of 7

Re: Using a BT sim in the Canary Islands

Make sure you set the international spend limit to greater than £0 say £5 or more. 

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Lacemaker
Beginner

on ‎02-12-2022 21h43

1,238 Views
Message 3 of 7

Re: Using a BT sim in the Canary Islands

But I thought you can use your usual free messaging and unlimited calls abroad. I usually have 2GB of data and unlimited calls and texts per month. 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎02-12-2022 21h52

1,236 Views
Message 4 of 7

Re: Using a BT sim in the Canary Islands

You still need to have more than a zero limit otherwise it won't work.

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Lacemaker
Beginner

on ‎02-12-2022 21h56

1,234 Views
Message 5 of 7

Re: Using a BT sim in the Canary Islands

Ok thanks 

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Lacemaker
Beginner

on ‎02-12-2022 22h15

1,222 Views
Message 6 of 7

Re: Using a BT sim in the Canary Islands

But will I get charged?

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NigelB72
Guru

on ‎02-12-2022 22h25

1,219 Views
Message 7 of 7

Re: Using a BT sim in the Canary Islands

@Lacemaker no. You may also need to enable roaming in MyBT 

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