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Message 1 of 7

Using a BT sim in the Canary Islands

I am currently in The canaries. I have tried to use my iphone but it won’t work. I have a Sim only plan. I have enabled mobile data and then data roaming but I cannot get a signal anywhere. Being older I presume I am doing something simple wrong but would appreciate some advice. I have an iPhone 11 if that makes a difference?

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Message 2 of 7

Re: Using a BT sim in the Canary Islands

Make sure you set the international spend limit to greater than £0 say £5 or more. 

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Message 3 of 7

Re: Using a BT sim in the Canary Islands

But I thought you can use your usual free messaging and unlimited calls abroad. I usually have 2GB of data and unlimited calls and texts per month. 

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Message 4 of 7

Re: Using a BT sim in the Canary Islands

You still need to have more than a zero limit otherwise it won't work.

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Message 5 of 7

Re: Using a BT sim in the Canary Islands

Ok thanks 

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Message 6 of 7

Re: Using a BT sim in the Canary Islands

But will I get charged?

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Message 7 of 7

Re: Using a BT sim in the Canary Islands

@Lacemaker no. You may also need to enable roaming in MyBT