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Anonymous
Not applicable

on ‎13-11-2024 13h35

1,314 Views
Message 11 of 15

Re: loss of calls and texts

You mobile mast AND your intent connection have gone down at the same time? How are you posting?

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Leanne_T
Moderator
Moderator

on ‎13-11-2024 14h45

1,295 Views
Message 12 of 15

Re: loss of calls and texts

Hi @ladysky 

I am sorry you are experiencing signal issues on your iPhone 16. 

You can report mobile signal problems on the Service Status Checker if you select 'report a problem' the report will go to the network team to get looked into. 

Can you connect to WiFi and use WiFi Calling to make and receive calls? Or, are you having problems with your broadband connection?  

Speak soon. 

Leanne.

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ladysky
Beginner

on ‎13-11-2024 17h27

1,279 Views
Message 13 of 15

Re: loss of calls and texts

no my internet has not gone down as im posting on my desk top its just my phone 

 

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ladysky
Beginner

on ‎13-11-2024 17h29

1,278 Views
Message 14 of 15

Re: loss of calls and texts

i cant recive or make calls  my internet is fine

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Anonymous
Not applicable

on ‎13-11-2024 17h34

1,272 Views
Message 15 of 15

Re: loss of calls and texts

https://support.apple.com/en-gb/108066

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