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Message 1 of 5

mobile data not working

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Just changed mobile phones to a moto g62 5g

cannot get internet when away from home. no internet services

very frustrating

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Message 2 of 5

Re: mobile data not working

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Check your APN settings is "Everywhere". If it isn't, the manual settings are here:

https://www.bt.com/help/mobile/getting-set-up/how-to-change-apn-settings-on-an-android-mobile-phone

Exact location of the APN can vary so probably easiest to simply use the search in the Settings menu.

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Message 3 of 5

Re: mobile data not working

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have you checked phone that you don't have mobile data turned off



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Message 4 of 5

Re: mobile data not working

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Issue seems to be resolved - I took the sim out, gave it a wipe put it back in

couple of things I did notice:

1 - although I could find the APN I could not edit the settings

2 - probably something I hadn't noticed before using android 10 is that once connected to wifi internet access via 4G drops out (greys out) which is what was confusing me. When I went for my walk this morning I definately did not have 4g connection as I was not able to send any whatsapp messages

thanks for the advice

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Message 5 of 5

Re: mobile data not working

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Thanks for the message

I did all of that several times.

what seems to have worked is to remove/clean the sim

cheers

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