cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
2,241 Views
Message 1 of 17

samsung galaxy A51 not worked since software update

Just before christmas 2022 there was a software update on my samsung galaxy A51, and it hasn't worked since i have tried holding down the volume key and off button to restart the phone it goes off and when it comes back on its frozen on the startup screen and nothing else happens, my contract ends on 1st feb 2023 and cant sfford to upgrade and have no other issues with my phone till now what can i do to resolve this as when i do live chat with bt all i get are bots and no humans to talk to, i have also found out off my daughter ive been paying full price for my wifes contract which ended in june last year so now im truly p****d off now.

Thanks for any help

0 Ratings
Reply
16 REPLIES 16
2,227 Views
Message 2 of 17

Re: samsung galaxy A51 not worked since software update

You could try a factory reset but be aware it will wipe everything.

https://www.verizon.com/support/knowledge-base-229818/

0 Ratings
Reply
2,224 Views
Message 3 of 17

Re: samsung galaxy A51 not worked since software update

my phone won't turn off its stuck on startup screen
0 Ratings
Reply
2,220 Views
Message 4 of 17

Re: samsung galaxy A51 not worked since software update

Use power+vol down to restart as you have been. As soon as the screen goes blank keep power pressed while switching to vol up. That should initiate the reset screen.

0 Ratings
Reply
2,218 Views
Message 5 of 17

Re: samsung galaxy A51 not worked since software update

still only getting startup screen

0 Ratings
Reply
2,204 Views
Message 6 of 17

Re: samsung galaxy A51 not worked since software update

Samsung phones have a two year warranty, try their repair options:

https://www.samsung.com/uk/support/repair/

0 Ratings
Reply
2,193 Views
Message 7 of 17

Re: samsung galaxy A51 not worked since software update

Thanks i'll give it a go

0 Ratings
Reply
2,186 Views
Message 8 of 17

Re: samsung galaxy A51 not worked since software update

no good as its asking for IMEI number and i cant access it on my phone

0 Ratings
Reply
2,184 Views
Message 9 of 17

Re: samsung galaxy A51 not worked since software update

managed to get it and submitted it now saying 

  • You have submitted an invalid IMEI.
  • Bloody joke
0 Ratings
Reply
2,177 Views
Message 10 of 17

Re: samsung galaxy A51 not worked since software update

ive put my sim back in galaxy and IMEI is only showing the last phone i took my sim out of, looks like i wont get a repair

0 Ratings
Reply