samsung galaxy A51 not worked since software update

[reboot1]

Just before christmas 2022 there was a software update on my samsung galaxy A51, and it hasn't worked since i have tried holding down the volume key and off button to restart the phone it goes off and when it comes back on its frozen on the startup screen and nothing else happens, my contract ends on 1st feb 2023 and cant sfford to upgrade and have no other issues with my phone till now what can i do to resolve this as when i do live chat with bt all i get are bots and no humans to talk to, i have also found out off my daughter ive been paying full price for my wifes contract which ended in june last year so now im truly p****d off now.

Thanks for any help

[rbz5416]

You could try a factory reset but be aware it will wipe everything.

https://www.verizon.com/support/knowledge-base-229818/

[reboot1]

my phone won't turn off its stuck on startup screen

[rbz5416]

Use power+vol down to restart as you have been. As soon as the screen goes blank keep power pressed while switching to vol up. That should initiate the reset screen.

[reboot1]

still only getting startup screen

[rbz5416]

Samsung phones have a two year warranty, try their repair options:

https://www.samsung.com/uk/support/repair/

[reboot1]

Thanks i'll give it a go

[reboot1]

no good as its asking for IMEI number and i cant access it on my phone

[reboot1]

managed to get it and submitted it now saying 

• You have submitted an invalid IMEI.
• Bloody joke

[reboot1]

ive put my sim back in galaxy and IMEI is only showing the last phone i took my sim out of, looks like i wont get a repair