I'm a BT Broadband customer. I saw an ad saying that if I take out a BT Sim I get BT Sport app for free. I would only be interested in this if I can cast it to a TV as the phone is too small to watch sport, so I googled 'BT Sport app cast to chromecast' and the top result is this one: https://www.bt.com/help/bt-sport/can-i-stream-bt-sport-using-chromecast-or-apple-tv-
That page says that you CAN cast as long as you don't have BT Sport through one of the following 3:
The second one says 'BT Mobile WITHOUT Broadband'. I have BT Broadband so I understand that this does not apply to me. As I don't fall into any of those 3 categories I should be able to cast? So I signed up for a sim card. It arrived today so I tested the BT Sport out and tried to cast it - I got the V550 error saying that I can't cast. So I checked out this forum and there are several posts saying that you can't cast if you have BT Sport as part of a sim deal.
If this is correct - why does the BT website say that you can cast as long as you have mobile AND broadband (see link above)? Can someone from BT clarify this and if necessary update the website?
Hi, @bobby1231 welcome to the community and thanks for your post. I'm really sorry the bt.com page you've highlighted contains incorrect information. With BT Sport on your mobile, you’re only able to watch on your smartphone.
I've highlighted this to the website owner to get that page removed and I'm sorry for the misleading information on there.
Thanks Neil, in that case I'll be cancelling my sim 😞
Hi bobby1231 - Not sure why Neil has created a new thread rather than reply to your post on my existing "Casting problem" thread. But I have my suspicions
Good find bobby - I thought I'd seen something along these lines but couldn't find at the time of my original post.
So, I noticed that DarrenDev (BT Sport Expert) replied to your question on this thread to say that the "article is hideously out of date and that he's asked the editors to remove it" and yet just as quickly his post has disappeared (although I do have a screenprint). Interesting admission of culpability there.
Out of date or not, I'm now into my 4th continuous year as a BT mobile (with Sport App) / broadband customer and I'd therefore assume that the article was relevant at the time I took my contract out. I'd be interested to know the legalities of BT varying the terms of my contract by withdrawing the casting option without either my consent or prior notice.
Noted @DarrenDev , but I think you miss the original point.
I didn't get free BT sport with broadband (although I am a longstanding BT Fibre Broadband customer), I got the BT Sport app free when I switched to BT mobile. The deal was free BT sport app if you took out 6GB or higher contract. At the time the terms were that the App could be cast.
My contact has been continuous since that time.
I AM therefore aggrieved that BT has seen fit to withdraw the casting option without my consent or prior notice. It is a variation of the legal agreement / understanding on which the original contract was entered into. What the BT website makes clear to NEW customers now is irrelevant.