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Message 1 of 8

BT Sport. Payment taken but no confirmation email or record of order

I purchased BT sport this morning and I've had no email confirmation or record of this purchase in my account. 

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Message 2 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

Hi @adyou23, welcome to the forum and sorry you've not received email confirmation.

Are you able to confirm that you completed the set up of the BTID?

If so are you able to log in and watch BT Sport?

Cheers

John

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Message 3 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

Having the same issue. Ordered at 10:30am. Money has been taken but i cannot login to watch and no way to get hold if anyone. I paid specifically for the 12:30 game. Ordered 2 hours in advance as says takes 15 mins til you can watch and i cannot. Phone lines on hold. Web chat on hold. Terrible customer service so far. 

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Message 4 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

I am also having the same problem

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Message 5 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

Hi John, I've got no record of this account anywhere. Can't log into sport. Contacted customer service on Saturday and they 'cancelled' the BT sport and refunded. I've just been charged £25 again!!

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Message 6 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

Hi @adyou23,

Thank you for posting back. If you send me your details, I'll be able to check this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 7 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

I also have this issue please assist

thank you

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Message 8 of 8

Re: BT Sport. Payment taken but no confirmation email or record of order

@Zainsafir786 welcome to the community and thanks for posting, are you able to log in to MyBT and see the BT sport package details?

Thanks 

Neil

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