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Message 1 of 5

BT sport's goal alerts

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I have bttv with sports. On champions League games you have the goal alerts. Now, when a goal alert comes up and to press green to go to game. When I do this it wants to take me to the HD channel that game is on. The trouble is I don't have hd. Any way to make it go to the SD version as useless otherwise ?

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Message 2 of 5

Re: BT sport's goal alerts

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Sorry to hear that @gillyallan. This isn't normal behaviour, and not something we've heard reported before.
I've raised a ticket with the dev team to investigate. I'll update when I know more.
Sorry for the inconvenience.
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Message 3 of 5

Re: BT sport's goal alerts

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I’m normally watching the match on Ch 465 and when I press green to go to see the goal alert it will take me to the correct game as I do have HD. However, when I press green to go back to the match that I was watching it takes me to Ch433. I don’t think that it used to do this. 

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Message 4 of 5

Re: BT sport's goal alerts

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Unfortunately this bug won't be fixed until February 2023 at the earliest, due to other major work currently happening on BT TV.
Thanks for raising it @gillyallan, and apologies for the inconvenience.
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Message 5 of 5

Re: BT sport's goal alerts

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Ok thanks
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