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Message 1 of 6

Unable to cancel BT Sport monthly pass online

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Met with an error message when trying to cancel BT Sport monthly pass through MyBT.

This has been the case for the past week.

Hopefully a moderator can do this for me

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Message 2 of 6

Re: Unable to cancel BT Sport monthly pass online

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Hi @Gutd, thanks for posting and sorry you're having trouble cancelling the Monthly Pass.

When is your pass due to renew?

Cheers

John

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Message 3 of 6

Re: Unable to cancel BT Sport monthly pass online

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February 1st

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Message 4 of 6

Re: Unable to cancel BT Sport monthly pass online

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Hi @Gutd, thanks for that just wanted to ensure it wasn't tomorrow.

I've sent you a Private Message so you can get in touch with the team and we'll be happy to arrange this for you.

Cheers

John

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Message 5 of 6

Re: Unable to cancel BT Sport monthly pass online

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Hi @Gutd,

Thanks for dropping us a private message.

I rang you today but I missed you. I left a voicemail to say that I had called.

I can get this all cancelled off with you but I need to speak with you first. I'll be here on Monday from 12.30pm until 9. I can happily give you a call any time between then that suits you.

Thanks
DanielS

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Message 6 of 6

Re: Unable to cancel BT Sport monthly pass online

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Hi @Gutd,

I fixed the issue with your account for you and I'd like you to know that your subscription has been cancelled.

You will continue to have access to BT Sport until 01/02/2023. You can restart your subscription at any time in the future, by using My BT.

Drop me a line if you ever need help in the future.

Thanks
DanielS

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