bt sport not working outside the uk.

[Hameed1]

Hi Darren any update on the solution to fix

[DarrenDev]

Sorry for the delay in getting back to you.
Your IP address is recognised as being in the UK, but has specifically been blacklisted as being a VPN or proxy. This has complicated the process, as we're now needing to get it revalidated before it can be opened up. The only thing I can see running on your IP address is a CCTV camera so I'm sure it'll pass OK, but it can take a while.

[Hameed1]

Yeah it’s a cctv camera with a static address provided by a company called Prine Security based on Coventry Uk.   I asked them already would this affect my BT sport. They said no because it’s a static address Uk one and need to have it otherwise cameras won’t work propped. 

[DarrenDev]

OK. It's possible the previous owner of that IP was using it for something else. How long have you had it?

[Hameed1]

About a year now 

[DarrenDev]

@Hameed1 a temporary exemption was put in place last night to allow you to use BT Sport whilst the issue is fully investigated.

[Hameed1]

Hello Darren

thank you for the assistance really appreciate it 

[adeace]

im in UK and having the exact same issue tonight.

But bizarrely if I watch on enhanced video (where available) it works.

was watching the man utd game when it stopped at about 8.15, then would not work on the non enhanced video but I only sussed that out at about 9.30.

Your ridiculous fixes or whatever BT are trying to achieve are really tedious when I am actually in the UK.and it all stops for no reason with code LP205 - what a pain in the **bleep** its being tonight !!

[DanielS]

Hi @adeace,

I am sorry that it wouldn't work for you in standard but it worked great when you chose our enhanced stream.

One of the causes of this can be a VPN. If you have one on, please turn it off, close the stream and log out of BT Sport. Afterwards, log back in and it should come back up.

Thanks,

DanielS 

[adeace]

I was not using a vpn. however it was on link broadband and when I went to whatismyip.com the location just showed up as "," is this the issue if so how do I get the IP to show up as my correct location ? 

Now I am back at my main home and when I go to whatismyip.com it shows up as Hull, United Kingdom.

Any suggestions ?