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Message 1 of 2

Account management problems.

I tried to  change the email address on my account.

Several requests for a confirmation e-mail, none of which arrived. I  tried to revert to the old e-mail address, again several confirmation requests, none of which arrived. And yes, I *did* check my spam box! In the end the system said 'too many attempts' and refused to let me post anything until I had clicked on the (non existent) confirmation e-mail.

No obvious way to contact the Community admin, nor did the BT Help/Complaints section cover Community.

So, in the end, I have had to re-register with a new ID. System sent me e-mails to verify my address etc, which did arrive this time - but the links were 'dead', nothing happened when I clicked on them 😞 After a LOT of aggro, I did eventually get around that, which is why I can now post again.

BUT - why is apparently impossible to contact the admin when a basic part of the system simply does not function ???

 

1 REPLY 1
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Message 2 of 2

Re: Account management problems.

Hi @Nemo2020 

Thanks for your posts and welcome back.

Sorry for the problems you've been having logging in.  Send me a private message and I will give you a hand to sort everything out.

Thanks,

Robbie