BT Blocked my website

[max-wavecnct]

We recently discovered that our website (https://app.wavecnct.com/) has been blocked by BT Group. As a result, customers using BT as their internet service provider are currently unable to access our site.

[gg30340]

I can access your site  https://wavecnct.com/   

However the buttons to "login" and  "Get started" in your menu bar along with the "Get Started" button on the Home page beside the "Teams" button are not working.

All other buttons through out your website appear to work so it may be that your problem is with your website links.

[max-wavecnct]

Thanks for checking @gg30340!

It actually seems that only our app (https://app.wavecnct.com/) is affected and not our main website (https://wavecnct.com/).

The "Login" and "Get Started" buttons are redirecting to the app. You can try accessing the app using a VPN and it should load properly, and the buttons should work as expected

[Alex_H]

Hi @max-wavecnct,

Welcome to the BT Community

I have passed the information on to the relevant team to take a look for you regarding the app address being blocked, to see if they can help.

Alex 

[max-wavecnct]

Hi Alex,

Is there any way I can get updates on the status of this issue? I'm just wondering if there’s a way to stay in the loop or be notified once there’s any progress.

[Linzi_H]

Hi @max-wavecnct 

We'll update you here once we know more. I can see my colleague @Alex_H has reported this as promised, and we're just waiting for further information at this point.

Thanks for your patience,
Linzi 

[max-wavecnct]

Hi,
Just checking in to see if there are any updates on this matter. Thanks!

[Alex_H]

Hi @max-wavecnct,

I have heard back from our team to confirm there is no block on the app site. Can you confirm is the issue still happening or are the affected users able to connect now? 

Alex

[gg30340]

@Alex_H 

I have just checked the link that the OP posted in message one and I can get to the site now so it would appear to be working.

[Alex_H]

Thanks for checking @gg30340 and letting me know, hopefully it is the same for the OP and the issue is now resolved.
 

Alex