Our website https://sycous.com has been updated in the past few months and we've had multiple customers report that the site is unavailable for them. After further investigation it became apparent that all of these customers use BT as their broadband provider. Please see below for screenshots of the issue.
If the customer changes over to Google DNS servers then they can access the site again. This issue seems identical to the one posted here: BT Customers cannot access my website
The issue was due to the site being under review by BT for potential malware distribution. I'm not sure how to progress with this as we are not a BT customer ourselves, could someone advise?
Hi @beddows11, welcome to the forum and that sorry some visitors to your website are having this problem.
The security settings have been reset now and may take up to a few hours for our server to update. Once this is completed the site will no longer be blocked.
Perfect, this seems to be working for us and our customers now!
Thanks for all your help!
I read some were other day if you change a setting to 188.8.131.52 it works but i tryed that and it dont work ?