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446 Views
Message 11 of 16

Re: BT Customers unable to access our website

Hi @JohnC2 , thanks for your help on this issue. 

But myself and @beddows11 seem to be having the same issue again with our website https://sycous.com/.

We've had multiple customers on BT servers contacting us again about our site being down.

Back in August the issue did seem to be fixed... and was working for multiple customers / colleagues who use BT.

Are you able to check if something has changed or reset with the BT security settings? /

Point us in the right direction for why this might be happening?

Thank you for your help!

Tom

431 Views
Message 12 of 16

Re: BT Customers unable to access our website

Hi @Tom_Bev, welcome to the forum, and sorry that this issue has arisen again. I'll see what I can find out and update you as soon as I can.

cheers

John

400 Views
Message 13 of 16

Re: BT Customers unable to access our website

Hi @Tom_Bev, the website should be working ok now. Please let me know if you are still experiencing issues.

cheers

John

380 Views
Message 14 of 16

Re: BT Customers unable to access our website

I can see the site.

364 Views
Message 15 of 16

Re: BT Customers unable to access our website

Hi @JohnC2, Yes the site seems to have come back again now, thank-you! 

Do you have any idea what the issue is / how we can prevent this from happening again?

Cheers,

Tom

348 Views
Message 16 of 16

Re: BT Customers unable to access our website

Hi @Tom_Bev, glad that it's working ok again. I've sent you a Private Message with some more information and what you should do if the problem does pop up again.

cheers

John