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599 Views
Message 11 of 28

Re: BT is blocking my website

@Steve_M says:

@rkeveratt it looks like your site has been tagged as malicious - we're checkin on why.

Are all your wordpress versions and plugins up to date? Any that you don't recognise? 

Steve

Nice one Steve, on the right tracks with this guy now!

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BT900 | Nokia ONT | Ubiquiti ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
573 Views
Message 12 of 28

Re: BT is blocking my website

They’ve removed it from their block list. 🙂

 

Steve 

512 Views
Message 13 of 28

Re: BT is blocking my website

Hi Steve,

Apologies for reaching out directly but we're experiencing a similar issue with a new domain kajimcr.com purchased with nameservers set at the backend of last month : the nameservers have been picked up by all DNS servers except for BT brands. We've attempted to escalate the issue through the normal support channels and have also emailed the DNS team inboxes for support, but haven't had any success so far.

I noticed that you've helped resolve similar issues for others in this thread. Could you please assist us in resolving this problem? or point us in the best channel for support? Any help or advice would be greatly appreciated, as we are very much in the dark as to what the issue could be.

Thanks in advance.

Deric

508 Views
Message 14 of 28

Re: BT is blocking my website

I'll sort it 🙂

497 Views
Message 15 of 28

Re: BT is blocking my website

Thank you so much for the quick reply and looking into this for us Steve 🙂

427 Views
Message 16 of 28

Re: BT is blocking my website

Hi Steve,

Once again thanks for looking in to this for us, did you manage to spot anything?

Thanks,

413 Views
Message 17 of 28

Re: BT is blocking my website

Hi Steve_M

BT is blocking access to essexmusicservice.org.uk  which means that 100s of children are unable to access their music lessons.

Would it be possible to look at unblocking it?

Thanks,

Paul

270 Views
Message 18 of 28

Website blocked by BT - false positives now cleared - kindly review!

Hello Security Team,

Our new company website https://astron.health is currently being blocked by BT.

The website did have some security warnings under VirusTotal, but these have now been cleared - https://www.virustotal.com/gui/url/8b10a12e41bb0539ebe95eb0cfa651a1fc99c8db677c579b3c23ff1747e29b4c

Also clear with Norton - https://safeweb.norton.com/report?url=https:%2F%2Fastron.health

And clear with Cloudflare - https://radar.cloudflare.com/scan/fdf4dcb0-e97b-46ab-8b6c-51b9350f01a9/summary

Could you kindly review/reanalyse, and unblock our website please?

Many thanks!

Myuran

390 Views
Message 19 of 28

Re: BT is blocking my website

These should both be sorted 🙂

383 Views
Message 20 of 28

Re: BT is blocking my website

Hi, could you kindly also review  https://astron.health - being blocked by BT, but has now been cleared by Cloudflare, Norton etc. Many thanks!