BT is blocking my website

[Steve_M]

Hi John,

I've checked our DNS servers and have it classed as "Business - Other" and returning IP 35.214.80.35

No blocks in place. 

Maybe you're seeing the desktop cache the NXDOMAIN?

Steve

[bschlaepfer]

Hope this gets seen - looks like @Steve_M has been super useful in the past, so fingers crossed. 

I have found that web app hosting delivered via subdomains of onrender.com are blocked by BT -- I can access via mobile and via VPN. Render's corporate site render.com loads OK.

When I revert to BT (EE) broadband the app pages fail to load. 

URL: https://pmh-web-tool.onrender.com/ 

A record IP addresses:  216.24.57.7   &   216.24.57.251

render.com is a legitimate app / web hosting company.

Please can blocks be lifted to allow BT / EE customer to access this particular app / all render served apps?

Thanks,
Ben

[Peter_W]

Thanks for flagging this, @bschlaepfer.

We've made the team @Steve_M works as part of aware, and they will take a look into this one. 

If we get any updates or require any further details I'll let you know, too.

Peter

[Steve_M]

Hi @bschlaepfer 

Is this still happening as all looks good our end. I can also view the page from my home broadband. 

Steve

[gg30340]

Likewise I can access it no problem from BT FTTP.