BT is blocking my website

[Steve_M]

Hi @jgb4 ,

I'm pretty sure this is down to the classification of "Phishing/Fraud" from one of our top partners. 

I've raised a case to them on your behalf for it to be looked at.

Out of interest, you say "No redirects present" however on a non-BT line I get redirected to www.scillycharters.com via an HTTP 301 - is that the intended behaviour?

Steve

[jgb4]

Hi @Steve_M
Thanks for the quick response, and for doing that on my behalf, out of interest which is the partner is listing it as Phishing? I'm happy to also raise a case if it will help.

Apologies, i was copying and pasting and missed the redirect point, you're correct there is a 301 in place on this site pointing to scillycharters.com.

[Steve_M]

It's all sorted now @jgb4 

Steve

[jgb4]

amazing! thanks very much for your help @Steve_M 

[superman]

Hi, BT is also blocking my 2 month website ( websafe list?)

My website,   https://octopusheatpump.co.uk   was blocked by Norton as unsafe and corrected on appeal. 

https://safeweb.norton.com/report?url=octopusheatpump.co.uk

BT is still blocking it days later. The block is BT network-wide so that includes all Wi-Fi access attempts and also gets blocked by the BT supplied Norton desktop app. Double whammy.

Visiting my site from a non-BT DNS eg mobile data works fine.

I have had a certified security expert check the website and there is no threat.

Anyone able to help?

Thx

Scouser

[Steve_M]

I’m not working today but checking a few online tools you are still classed as phishing. Such as with Zvelo 

Steve

[superman]

Thanks Steve, I have contacted Zvelo for a re-check.   I would have thought the new Norton  SAFE status would have been accurate though, but you never know.  

John

[superman]

Hi Steve, I resubmitted to Zvelo with a suggested business type and a retest and it has now come back clean, this is exactly what happened with Norton, but unfortunately they have not updated my site on their ( and BT's) Norton database of safe sites. And again, unfortunately the BT network is huge so it taking a big impact on my business. 😞

Thanks for you help, I really appreciate it.

John

[Steve_M]

I'll take a look tomorrow 🙂

[superman]

Thanks Steve_M

One change just happened , when I go to the website on a phone, using any browser, with BT web protect on, no 3rd party AV,  using BT wifi , I don't get blocked anymore.

I still get blocked on a desktop though.

John